My Mail Used To Work!
From time to time you may experience a failure when you go to send an e-mail. This is most likely on a DSL or modem connection. Your mail has always worked in the past, but now you get an error about a PTR record.

Digital Indigo's servers take careful steps to help eliminate the abuse of mail servers. One of the ways we do this is to make sure the address you're coming from has a name. For instance, you're Internet address may be 204.186.60.101. But it should also have a name such as hostxx-xx.lns.yourisp.net.

From time to time ISPs (the people who provide DSL, cable, and dialup Internet access to you) forget to give a name to a specific address. This name is the PTR record. If we don't see a name (hence no PTR record), we can't relay any outgoing mail.

The Solution
The solution to this problem is to obtain a new IP address. Don't worry, it's not that difficult! If you have a dialup modem, disconnect and reconnect to the Internet. If you have a DSL or cable modem, turn it off for 10 seconds, and then turn it on again.

If you continue to get the "Can't resolve PTR record" message, please contact us for addition support.

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